warranty policy

Company name: Rockbros Sport GmbH

Name of the website: https://qunature.de/

Loading email: service@qunature.de

Our company is committed to providing high quality products and excellent customer service. To ensure customer satisfaction, we offer a comprehensive 2-year warranty on all of our products.

1. Warranty period

Our products have a warranty period of 2 years from the date of purchase.

2. Scope of the guarantee

During the warranty period, Qunature will repair or replace any product that is damaged due to manufacturing or material defects free of charge. The scope of the warranty includes, but is not limited to, the following situations:

• manufacturing defects
• component or material defects
• Abnormal wear

Please note that the warranty does not cover the following cases:

• Damage caused by accident, misuse, improper use or improper maintenance
• Unauthorized repairs or modifications
• Normal wear and tear

3. Warranty claims

If you believe your product has a problem within the warranty period, you can make a warranty claim by following these steps:

• Contact Customer Service : Please contact our customer service team and provide your order number and a detailed description of the problem. We will guide you through the warranty process.
• Evaluation and Repair : Once your claim is accepted, we will arrange an evaluation and repair of the product. If repair is not possible, we will provide a replacement product.
• Product return : After repair or replacement, we will send the product back to you.

4. Additional information

• The warranty is valid only for the original purchaser and requires proof of purchase.
• If your product is outside the warranty period, we can still offer repair and support, but additional costs may apply.
• For the best warranty service, we recommend that customers retain their purchase receipts and related documents.

This warranty policy is designed to ensure the quality and customer satisfaction of Qunature products. If you have any questions or need assistance regarding the product warranty, please contact our customer service team.